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Product Warranty

Product Warranty Information

Many of our products come with a limited or full warranty. Detailed warranty information is listed below, and sorted by manufacturer.

Smith & Warren Custom Badges
Every Smith & Warren badge is built to last a lifetime, and Smith & Warren is the only manufacturer to guarantee your badge with a Full Lifetime Warranty. Badge finish, attachment, and center emblem are guaranteed against manufacturer defect for the life of your badge. If at any time, the finish of your badge fades, the lettering enamel fades, the seal comes loose, or attachment should break, your badge will be repaired by Smith & Warren free of charge. Should your badge need repair, contact your Smith & Warren dealer directly (NIC) to get return information and arrange to mail your badge directly to NIC. Repairs typically take between 2 and 3 weeks, and will be sent back to you, directly from Smith & Warren.

Perfect Fit Shield Wallets
Shield Wallets & backers by Perfect Fit carry a 5 year warranty against manufacturer defect. The attention to detail, high quality leather, double stitched edges & vinyl windows ensure you'll get years of care free use from your badge wallet or case. Should any of the features of your wallet or backer fail you, call NIC's customer service department to get return information and arrange to mail your wallet to NIC for a repair or exchange. This warranty permits the exchange of your wallet or case for its exact replacement. No uneven exchanges are allowed. Warranty exchanges usually are completed in around 1 1/2 to 2 weeks. See your item's description to determine if it is covered under this warranty.

Select NIC Stock Badges
Most NIC badges are covered by a standard 90 day warranty against manufacturer defect. A selection of Professional, Security, Bail & Enforcement, and Fugitive Recovery badges are covered by a Lifetime Warranty against material workmanship defects. This warranty expressely excludes badge finishes. Badge finish is considered a wear item. Should the seal come loose on your badge, or the pin or clip attachment fail, contact our customer service department to get return information and arrange to mail your badge to NIC for exchange. This warranty permits the exchange of your badge for its exact replacement. No uneven exchanges are allowed, unless returned within the standard 90 day period. See your item's description to determine the warranty period that applies.

General Product Warranty
Any other standard item (excluding Folios & PVC ID Cards) offered by NIC, carries a standard 90 day warranty against workmanship and manufacturer defect. All claims must be completed within 90 days of delivery of your item to qualify for a return or exchange. If you are not satisfied with your purchase, please contact our customer service department to get return information and arrange to mail your return back to NIC to process your return or exchange. For stock items, an exchange can be processed for other items in our store, or a refund can be processed in the original form of payment. For complete return/exchange information, please see our Returns Policy.

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