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Shipping & Return Policies

 

NIC Shipping & Return Policies

U.S. SHIPPING INFORMATION:
(Includes Hawaii, Alaska, Puerto Rico & U.S. Virgin Islands)

All Shipping Policies listed are subject to change without notice!!

USPS is our preferred shipping provider and will be used whenever possible. UPS will also be used when necessary. Shipping rates will be based upon the shipping provider's standard rates, plus a small handling fee is also applied.

IMPORTANT INFORMATION:

  1. All orders will be shipped by trackable service.
  2. NIC requires a minimum order process time of 2 business days for all standard orders before shipment.
  3. Custom ID and Folio products require 2 weeks for delivery.
  4. Custom badges require 4-6 weeks for delivery.
  5. Custom nameplates ship in approximately 3-4 weeks.
  6. Custom wallets require 2-3 weeks for delivery.
  7. When calculating estimated shipment time for our customers, please note that United Parcel Service (UPS) does not count weekends as shipping days. US Mail does not count Sundays.
  8. Orders received after 9:00 AM CST will be processed the next business day (Monday through Friday, excluding holidays) after authorization and verification, if merchandise is in stock.
  9. Out of stock merchandise or items drop shipped from our suppliers CANNOT be shipped Express Delivery.
  10. If part of the order is out of stock, we will ship the available merchandise via the delivery method for which the customer specified. When the out of stock items become available, it will be shipped via First Class Mail at no additional cost.
  11. United Parcel Service (UPS) will NOT ship to Post Office Boxes.
  12. 4% Sales Tax charged on total merchandise (excluding shipping) for orders delivered in the state of Louisiana ONLY.
  13. Insurance is available during checkout to cover loss or damage to your package. An addtional fee applies.
  14. NIC is not liable for uninsured packages lost or damaged by any courier service. We suggest insurance to cover these situations.
  15. No item is guaranteed to be in stock at the time of order.

 

FOREIGN SHIPPING INFORMATION:
The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders. All international orders are subject to an adjusted freight charge after shipment due to weight or method of shipping. Returned foreign packages are subject to additional postage fees to re-ship packages.

We do not ship to the following international countries: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Poland, Romania, Russia, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen
 

OUR GUARANTEE
NIC Law Enforcement Supply provides our customers with high quality products at exceptional prices. Our guarantee and return policy is stated below for your convenience:

  1. We will quickly replace, refund, or exchange any defective product according to our returns and exchanges policies (see below).
  2. Refunds & exchanges cannot be given before merchandise is returned and examined.
  3. We will quickly replace, refund, or exchange any unused products that do not meet your expectations on non-custom items returned within 30 days of original order date. Custom or special order items/quantities cannot be returned or refunded unless deemed defective or incorrect. 
  4. NIC Law Enforcement Supply will give a 100% credit for the cost of your return products (not including shipping costs.) If the error is ours, your shipping costs will also be refunded.
  5. Please review our warranty information here

 

RETURN POLICY

  1. Products that are to be returned to NIC for replacement or refund, must have an "RMA" (Return Merchandise Authorization) number, registered with NIC, within thirty (30) days of the original ship date. This number will be used for approval and tracking purposes. Please call 1-888-642-0007 and speak with one of customer service agents to obtain an RMA number.
  2. Due to some of our manufacturers' policies, certain items must be returned to the factory for warranty repair or exchange. These items can include but are not limited to: Custom badges and other various items. In most cases, the manufacturer will provide return instructions with the product. Please see any accompanying details that are included with your product.
  3. Items should be in original packaging and must not be soiled or laundered or show evidence of use.
  4. Original Packing Receipt should accompany all returns or the return must include the original order number associated with the return.
  5. No refunds or exhanges on items marked as "clearance" or "all sales final".
  6. All refunds will be issued in the form of payment originally used to pay for the merchandise. If a money order was used, a company check will be issued back to you.
  7. We will refund or credit the value of the item and any taxes you were charged. Original shipping charges are non refundable unless you received a shipment sent in error by NIC. It shouldn’t cost you anything additional for our mistake.
  8. Some returns are subject to a 10% restocking fee including special order items and/or large quantities of items.
  9. NOTE! NIC does not issue refunds or exchanges on custom items that have been ordered or produced. This includes items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer. This also applies to custom items that require verification of employment or authorization to produce, that cannot be provided. These cannot be returned for credit or exchange unless the return is related to our error. 

 

EXCHANGES

  1. All exchanges will be solely at the discretion of NIC. Any defective products will be exchanged for the item that was originally purchased. Should NIC be temporarily out of the particular item to be exchanged, we will either, at your request, place the item on backorder, and ship the item once it has been replaced in stock, or issue you a complete refund for the item except for shipping charges.
  2. Custom products will be only be exchanged should the item be deemed defective by NIC. Should you receive a defective custom item from NIC, NIC will remake the custom item for you or have the item repaired if possible.
  3. All exchanged items should follow the same process as a returned item. All returned items must be accompanied by an authorized RMA number. See our "RETURN POLICY" above.
  4. If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a trackable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment
  5. Some returns are subject to a 10% restocking fee including special order items and/or large quantities of items.

 

SHIPPING INSURANCE

Shipping insurance is available during checkout and is optional. Insurance covers loss or damage to a shipment while in transit. If no insurance is purchased during checkout and your shipment is lost, damaged or un-received, you will need to handle your claim direclty with the carrier. In that event, replacement coverage by the carrier is not guaranteed and rare. If you have delivery challenges in your area, we strongly urge you to opt for insurance, especially around major holidays where package theft is much higher. 

  • Trackable orders (US Mail, UPS)
    • Address must be correct from customer. Shipment insurance does not cover shipments with incorrect or incomplete addresses.
    • Delivered orders will be limited to reshipment of damaged or missing merchandise, or in-store credit of missing or damaged merchandise.
    • Un-delivered orders (appear to be lost in entirety or damaged beyond repair) will be reshipped in entirety, or in-store credit of entire order. Lost package claim allows 14 business days from the last tracking scan for the shipping courier to locate shipment and/or correct its transit to you. 
    • Insurance is limited to 1 no-cost replacement of item(s). 
    • NIC reserves the right to reship item(s) via carrier/method deemed necessary to ensure proper delivery.
    • All lost/damaged claims must be submitted within 30 days of order shipment in order to be valid.
  • Un-Trackable orders (International Mail (non express))
    • No insurance or delivery guarantees are available on un-trackable orders. 

 

CANCELLATIONS
NIC Strives to provide our customers with the best service. However, from time to time, there are circumstances in which orders may need to be canceled. This policy covers these situations:

  1. General Cancellation Guidelines (applies to all orders)
    • Customer must contact NIC immediately to request to cancel an order, but there is no guarantee. We process orders as quickly as possible. If the order has already processed beyond the point of cancellation, returning the order is the only option (restrictions apply - see "RETURN POLICY" above)
    • Orders with no payment, or declined credit card payments will be cancelled at NIC's discretion.
    • Orders with improper billing and or shipping addresses will be cancelled at NIC's discretion.
    • Orders with illegible handwriting will be canceled immediately.
    • Refusal to accept delivery of an order will not relieve the customer of their obligation to pay for order.
    • By placing an order with NIC, you agree to the Terms & Conditions, and all associated policies set forth by NIC.
    • Refunds on cancelled items will be issued in the form of payment originally used and usually process in 3 to 5 business days on standard items. Some refunds can only process at the final shipment of an order containing backorder items. Please ask your customer service agent when to expect your refund.
  2. Custom Orders (Any order that has a custom built or personalized item on it)
    • Custom Items may be canceled for the following (but not limited to) reasons:
      1. Customer did not provide all information necessary to complete order (i.e. custom ID form, custom badge form, photo, signature, etc.)
      2. Customer did not provide proper authorization forms to produce items. (i.e. copy of Driver License, company letterhead, employment verification, etc) See Custom Order Acceptance Policy here
      3. NIC could not contact customer to get proper information
      4. Customer changed mind (restrictions apply - see 1st bullet under General Cancellation Guidelines)
      5. NIC will automatically cancel IDs and/or custom badges fitting certain criteria such as, but not limited to:
        • Any US government badge
        • CIA badge
        • US Marshal badge
        • Military badge
        • Badges with known restrictions or production contracts such as but not limited to:
          • NYPD badge
          • NY Auxiliary police badge
      6. Canceled badges/orders will not be charged a cancellation fee and a request will be sent to re-order your item with letter of authorization from the department/agency the badge or ID is for.
    • If a custom item is cancelled and the order contains other items that are in stock, these items will be shipped to customer after the cancellation of the custom item.
    • It is the customer's responsibility to obtain authorization for a custom item before placing an order. 
  3. Stock Orders (Orders in which all items are non-personalized).
    • Stock orders that are canceled are subject to a 10% restocking fee on any special order items or large quantities.
    • If a customer cancels backordered item off of an order, no penalties will apply (restrictions apply to special order items/quantities)
  4. Cancellation Fees
    • There are no fees to cancel a custom item, special order item or special order quantites IF the items have not already begun manufacturing or ordering with associated manufacturers. If the order has processed past the point of cancellation, the item(s) cannot be cancelled and customer is not relieved of payment and taking possession of the item(s). 
    • Items that require additional documentation such as work verification, company letterhead etc will be verified and either approved or additional documentation may be required for authentication. If not approved and the customer cannot provide additional documents, the item(s) will be cancelled and refunded. 
    • Fraudulent, fake, and/or forged authentication documents will be rejected and up to a 50% cancellation fee will apply to custom item(s) associated with the documents. NIC does not make fake ID's or fake badges and fully cooperates with law enforcement agencies to ensure custom items made with the intent to impersonate an agent or officer is held accountable. 

 

 

 

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