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Custom Order Acceptance Policy

CUSTOM ORDER POLICY:
Thank you, for choosing NIC Law Enforcement Supply for your custom ID needs. All of our custom badges are built by Smith & Warren Badge Co. in White Plains NY. (www.smithwarren.com). These are drop shipped directly to you from Smith&Warren after production. All other ID products are produced in our LA Production Facility. Please note the following policies and procedures when ordering your custom ID product.

ALL CUSTOM ORDERS:

  1. Please refer to our General Order Policy here for general questions.
  2. All custom orders are billed as we receive them.
  3. There are no refunds or exchanges on custom ID Products.
  4. Please include daytime telephone numbers with your order.
  5. NIC does not make or reproduce department, government, or school ID's such as, but not limited to:
    • SSN cards
    • State ID cards
    • Driver's licenses
    • Birth certificates
    • Military CAC cards
    • College ID cards
  6. NIC does not make fake IDs
  7. We may require a letter of authorization depending on the request of the badge. (NOTE) All custom ID requests that pertain to, or are affiliated with any any local, federal, or state government agency, entity, and or corporation will be subject to proper authorization before production of such product. You will be required to submit copies of the following documents for our records.
    • State Issued Drivers License or ID Card (Front and Back images)
    • Department issued ID card (Front and Back)
    • Letter from your Agency authorizing you to possess the ID product your are attempting to purchase. This letter must be submitted on Agency Letterhead and be signed and dated by your commanding officer, or other authorizing official.
    • Copy of CWP, or CCP, (if ordering CWP product)
  8. Failure to produce the necessary documents to authorize the purchase of your ID product will result in the cancellation of your order, (subject to our cancellation policy), and a report to the proper authorities informing them of your intent to purchase an ID product without proper authorization.
  9. Orders with custom items will remain on hold until any/all required forms and items have been received. These items will be canceled if documents are not received within 30 days and will be subject to cancellation according to our cancellation policy.
  10. Canceled custom items may be subject to a cancellation fee. Please see our cancellation policy for details.
  11. NIC will take into consideration the spelling of common words and phrases and correct these types of typographical errors on ID's and Badges. Outside of these common words, NIC cannot assume other words as misspelled and will produce your item exactly as you have submitted on your form.
  12. Once a completed customized item form has been received by NIC, corrections and/or updates are not permitted.
  13. Rush orders are not accepted on custom item orders (NO EXCEPTIONS!)
  14. By placing an order with NIC, you hearby agree to the Policies Terms, and Conditions, set forth by NIC.

CUSTOM ITEM POLICIES:

  1. Custom Badges
    • All custom badge orders must have properly filled out custom order form to process. (NO TELEPHONE INFO!) Must have daytime phone number. We do not accept verbal confirmation of custom badge orders. The custom badge form may be mailed, e-mailed or faxed to us.
    • Custom badge are pre-billed.
    • Custom badges take 4-6 Weeks, (NO EXCEPTIONS!)
    • All custom badge text is in all capital letters. NIC does not accept special formatting requests.
    • All custom badges must be sent by trackable delivery method
  2. Custom Folios
    • All custom Folio orders must have properly filled out custom order form to process. (NO TELEPHONE INFO!) Must have daytime phone number! We do not accept verbal confirmation of custom folio orders. The custom folio form may be mailed, e-mailed or faxed to us.
    • Custom Folios take 10 business days to process before shipping. (NO EXCEPTIONS!)
    • All customization information will be entered on the ID in standard format to best fit in the space available on the ID. All ID's text is in all capital letters and has no punctuation. NIC does not accept special formatting requests.
    • All folios must be sent by trackable delivery method.
  3. Custom Pro ID's
    • All custom Pro ID orders must have properly filled out custom order form, signature, and photo to process. (NO TELEPHONE INFO!) Must have daytime phone number! We do not accept verbal confirmation of custom Pro ID orders. The custom Pro ID form may be mailed, e-mailed or faxed to us.
      1. All customization information will be entered on the ID in standard format to best fit in the space available on the ID. All ID's text is in all capital letters and has no punctuation. NIC does not accept special formatting requests.
      2. Pictures can be sent via US Mail, or a digital copy (.jpg, .gif, .tiff etc.) can be emailed to images@nles.com
      3. Photos should be no smaller than 1.5 inches tall
      4. NIC will crop photo to best fit on ID
      5. Requests to modify photo, remove background objects, etc are not accepted
      6. Photos are not returned after ID production
      7. Signatures can also be sent via US Mail, or faxed to us at 318-688-1367.
      8. Signatures should be in black ink on white, un-lined paper ONLY
      9. Only clear signatures will be accepted. Photos of signatures, signatures in colored inks, on lined papers, or blurry scans are not accepted
    • Custom Pro IDís take 10 business days to process before shipping. (NO EXCEPTIONS!)
    • All Pro IDís must be sent by trackable delivery method.
  4. Body Armor
    • All body armor must ship by UPS to Physical Address Only.
    • All custom body armor must have properly filled out custom order form to process. (NO TELEPHONE INFO!) Must have daytime phone number!
    • Body Armor takes 8 Weeks, (NO EXCEPTIONS!)



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